ace6565 Terms
& Conditions

These Terms & Conditions ("Terms") govern the relationship between ace6565 ("the Platform", "we", "us", "our") and any individual ("you", "the User", "the Player") who accesses, registers on, or otherwise makes use of any service offered through the ace6565 website at ace6565.net ("the Website") or any associated mobile application or service.

By accessing the Website, creating a player account, making a deposit, claiming a bonus, placing a bet, or otherwise using any feature of the Platform, you confirm unequivocally that:

• You have read these Terms in full and understand their contents;
• You agree to be legally bound by these Terms;
• You are of legal age to engage in online gambling activity (aged 18 or above);
• Your use of the Platform is voluntary and for entertainment purposes only;
• You acknowledge that gambling involves financial risk and that past results do not predict future outcomes.

ace6565 reserves the right to amend, update, or replace these Terms at any time without prior notice. Updated Terms will be published on this page with a revised effective date. Your continued use of the Platform following any amendment constitutes your acceptance of the updated Terms. It is your responsibility to review this page periodically for changes.

These Terms are published in English and are the authoritative version. In the event of any inconsistency between the English version and any translation, the English version prevails.

2.1 Minimum Age

You must be at least 18 years of age to register an account, make a deposit, place a wager, or use any service on the ace6565 platform. By creating an account you represent and warrant that you are 18 years of age or older. ace6565 reserves the right to request documentary proof of age at any time and to suspend or permanently close any account where age requirements cannot be confirmed to the Platform's satisfaction.

2.2 Geographic Eligibility

The ace6565 platform is operated for and marketed to players based in Bangladesh. Users accessing the Platform from outside Bangladesh do so at their own risk and are solely responsible for ensuring that their use of online gambling services is lawful in their jurisdiction. ace6565 makes no representation that its services are appropriate or available in any jurisdiction other than Bangladesh.

2.3 Single Account Policy

Each individual player is permitted to hold exactly one active ace6565 account. Opening, operating, or having access to more than one account — whether in your own name, under a pseudonym, or via a third party — constitutes a material breach of these Terms and will result in the closure of all associated accounts and the forfeiture of any balances, bonuses, or pending withdrawals held within them.

2.4 Prohibited Persons

The following persons are not eligible to register or maintain an account with ace6565:

• Individuals under 18 years of age;
• Employees, contractors, consultants, directors, or agents of ace6565 or any of its affiliated companies, game providers, or payment partners;
• Immediate family members of the persons described above residing in the same household;
• Individuals who have previously been permanently self-excluded from the ace6565 platform;
• Individuals who have been notified by ace6565 that their account has been permanently closed for Terms violations.

3.1 Registration Requirements

To access the full functionality of the ace6565 platform, you must register a player account. During registration you will be required to provide accurate, current, and complete information including your full legal name, date of birth, a valid Bangladeshi mobile number, and a secure password of your own choosing. You agree to maintain the accuracy of this information and to update it promptly if any details change.

3.2 Identity Verification (KYC)

ace6565 operates a Know Your Customer (KYC) process in order to verify player identity, confirm age, and prevent fraud. Identity verification is required before the processing of a player's first withdrawal request and may also be triggered at any point during the account lifecycle where the Platform has reasonable grounds to do so. Verification is typically completed using the mobile number provided at registration. In certain circumstances, ace6565 may request additional documentation. Failure to complete the KYC process within the timeframe requested will result in withdrawal requests being held pending and, in persistent cases, the account being suspended.

3.3 Account Credentials

You are solely responsible for maintaining the confidentiality and security of your login credentials (username and password). You must not share your credentials with any third party, allow any other individual to access your account, or use another player's account under any circumstances. ace6565 will not be held liable for any loss arising from the unauthorised use of your account credentials where such use results from your failure to maintain their confidentiality. You must notify the ace6565 support team immediately via live chat or at [email protected] if you believe your account has been accessed without your authorisation.

3.4 Accurate Information Obligation

Providing false, misleading, or incomplete information during registration or at any subsequent point — including during KYC verification — is a serious breach of these Terms and may result in immediate account closure and forfeiture of funds. ace6565 reserves the right to void any bets placed or winnings accrued by an account where the identity information provided is found to be inaccurate.

4.1 Accepted Payment Methods

ace6565 accepts deposits and processes withdrawals via the following payment methods: bKash, Nagad, Rocket, Upay, Visa, and Mastercard. All transactions are conducted in Bangladeshi Taka (BDT). ace6565 does not apply currency conversion to any player account balance. The minimum deposit amount is ৳200. Minimum withdrawal amounts and method-specific limits are displayed in the cashier section of your account dashboard.

4.2 Deposit Processing

Deposits via bKash, Nagad, Rocket, and Upay are credited to your account balance instantly upon confirmation of the mobile money transaction. Deposits via Visa and Mastercard are typically credited within 15 minutes, subject to card issuer processing times. ace6565 does not charge platform-side fees on deposits. Your mobile money provider or card issuer may apply their own transaction fees, for which ace6565 accepts no responsibility.

4.3 Withdrawal Processing

Withdrawal requests are processed by the ace6565 payments team during Bangladesh Standard Time (UTC+6) operating hours. Standard withdrawal processing times are as follows:

• bKash and Nagad: Typically completed within 15 to 45 minutes of approval;
• Rocket and Upay: Typically completed within 1 to 3 hours of approval;
• Visa and Mastercard: Typically completed within 1 to 5 business days, subject to card issuer processing times.

Withdrawal requests will not be processed until the account holder has completed KYC verification. ace6565 reserves the right to request additional verification documents before approving any withdrawal that it deems unusual in value or frequency relative to the account's normal activity pattern.

4.4 Withdrawal Destination Matching

All withdrawals must be directed to a payment account registered in the same legal name as the ace6565 account. ace6565 will not process withdrawals to payment accounts held by third parties under any circumstances. This policy exists to protect players from fraud and to ensure compliance with our account integrity requirements.

4.5 Refused Transactions

ace6565 reserves the right to refuse, delay, or reverse any deposit or withdrawal transaction where it has reasonable grounds to suspect fraud, money laundering, Terms violation, or where a chargeback has been initiated against the Platform. In such cases, the account will be suspended pending investigation and the player will be notified via their registered mobile number or email address.

5.1 Welcome Bonus

New players who make a qualifying first deposit of ৳500 or more are eligible for the ace6565 Welcome Bonus: a 100% match bonus up to ৳20,000 in bonus credit, plus 50 free spins on selected Pragmatic Play slot titles. The welcome bonus is credited automatically to the player's account upon the qualifying deposit clearing. The welcome bonus may only be claimed once per player, per household, and per device.

5.2 Wagering Requirements

Bonus credit and free spin winnings are subject to a wagering requirement before any associated funds can be withdrawn. The specific wagering multiplier applicable to each bonus is stated clearly in the individual promotion's terms at the point of offer. Wagering contributions vary by game type: slots typically contribute 100% toward the wagering requirement, while live casino table games, sportsbook bets, and certain other game types may contribute at a reduced rate or not at all. Full contribution tables are available in the Promotions section of the player dashboard.

5.3 Bonus Validity Periods

All bonuses and free spins are valid for a fixed period from the date of crediting, as stated in the individual promotion's terms. Bonus credit and associated winnings that remain in a player's account after the expiry of the validity period will be removed automatically without notice. Expired bonuses cannot be reinstated under any circumstances.

5.4 Bonus Abuse

ace6565 operates a zero-tolerance policy toward bonus abuse. Actions that constitute bonus abuse include but are not limited to: opening multiple accounts to claim the same promotion more than once; coordinating with other players to exploit bonus terms; placing low-risk or arbitrage bets designed to meet wagering requirements without genuine gameplay risk; and using automated software or bots to process bonus wagering. Where bonus abuse is identified, ace6565 reserves the right to void all bonuses, cancel all associated winnings, and permanently close the accounts involved.

5.5 Modification and Withdrawal of Promotions

ace6565 reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice. Changes to ongoing promotions will be communicated to eligible players via the Website and the player dashboard. Any rights accrued prior to the modification of a promotion will be honoured under the terms applicable at the time of accrual.

6.1 Sportsbook Betting

All sports bets placed on ace6565 are subject to the specific betting rules applicable to each sport and market type, as displayed in the sportsbook section of the Platform. In the event of a dispute regarding the outcome of a sporting event, ace6565 will rely on the official result declared by the relevant governing body (e.g., the International Cricket Council for cricket fixtures, or the Bangladesh Cricket Board for domestic BPL events). In-play betting markets are suspended automatically during certain match events; any bets placed during a suspension period will be voided.

6.2 Casino and Slot Games

All casino and slot games available on ace6565 are supplied by certified third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. Game outcomes are determined by certified random number generators (RNG) that have been independently tested for fairness. ace6565 does not modify, interfere with, or influence game outcomes. Return-to-player (RTP) percentages for individual game titles are set by the providers and are available in the game information panel within each title.

6.3 Minimum and Maximum Stakes

Minimum and maximum stake limits apply to all betting markets and casino games on the Platform. These limits are displayed within each game or market and may vary by product, market type, and player account tier. ace6565 reserves the right to amend stake limits at any time and may apply individual account-level restrictions where warranted by risk management considerations.

6.4 Void and Cancelled Bets

A bet may be declared void by ace6565 in the following circumstances: where a sporting event is cancelled, postponed beyond the settlement period, or abandoned; where a manifest error has been made in the odds or market setup; where the bet was placed after the official event result was known; or where the bet was facilitated by a technical error on the Platform. Where a bet is voided, the original stake is returned to the player's account balance in full.

6.5 Manifest Errors

ace6565 reserves the right to void any bet placed at odds or on terms that were published as a result of a manifest error (including typographical errors, data feed errors, or system glitches). A manifest error is one that a reasonable person would have recognised as an error at the time of placing the bet. ace6565 will notify affected players promptly and will return the original stake in all cases where a bet is voided under this clause.

Users of the ace6565 platform are strictly prohibited from engaging in any of the following activities:

• Multi-accounting: Registering, operating, or accessing more than one player account, whether in your own name or via any other identity;
• Identity fraud: Registering an account using false personal information, impersonating another individual, or providing fraudulent identity documents during the KYC process;
• Bonus abuse: Exploiting promotional offers through coordinated activity, duplicate accounts, or any strategy designed to extract bonus value without genuine gameplay risk;
• Chargeback fraud: Initiating a payment chargeback or dispute against a deposit made to ace6565 without first attempting to resolve the matter through the Platform's official dispute process;
• Collusion: Coordinating with other players to share information, manipulate game outcomes, or gain an unfair advantage in any multiplayer game or betting market;
• Automated software: Using bots, scripts, macros, artificial intelligence tools, or any other automated means to place bets, play games, or otherwise interact with the Platform;
• Money laundering: Using the ace6565 platform to deposit, transfer, or withdraw funds for any purpose other than genuine gambling activity. ace6565 cooperates fully with law enforcement authorities in relation to suspected money laundering activity;
• Hacking and technical exploitation: Attempting to access, interfere with, or damage the Platform's technical infrastructure, databases, or security systems by any means;
• Abuse of staff: Using threatening, abusive, discriminatory, or harassing language toward any member of the ace6565 support team or other users of the Platform.

8.1 Suspension by ace6565

ace6565 reserves the right to suspend a player account at any time and without prior notice where it has reasonable grounds to believe that a Terms violation has occurred or is ongoing, where a security concern has been identified, where a KYC request has not been fulfilled within the required timeframe, or where the account activity raises concerns related to fraud, money laundering, or underage gambling. During a suspension, the player will not be able to log in, deposit, place bets, or request withdrawals. Suspended funds remain intact and will be returned to the player if the investigation concludes in their favour.

8.2 Permanent Closure by ace6565

Permanent account closure will be applied where ace6565 determines, following investigation, that a serious or repeated Terms violation has occurred. Upon permanent closure, ace6565 will provide written notification via the player's registered contact details stating the reason for closure. Where closure results from confirmed Terms violations, any bonus balances, bonus-derived winnings, and funds suspected to be the proceeds of fraudulent activity will be forfeited. Real-money deposits not implicated in the violation will be returned to the originating payment account after the investigation is complete.

8.3 Voluntary Account Closure

Players may request voluntary account closure at any time by contacting the ace6565 support team via live chat or at [email protected]. Before closing an account, any pending withdrawal requests will be processed and outstanding real-money balances returned to the player's registered payment account. Bonus balances are forfeited upon voluntary account closure.

8.4 Self-Exclusion

Players who feel that gambling is negatively affecting their well-being may request self-exclusion by contacting the support team. Self-exclusion results in immediate account suspension for the player's chosen period (minimum six months) or permanently. During self-exclusion, the player will not receive any promotional communications from ace6565. For full details of the self-exclusion process and other responsible gaming tools available on the Platform, please review our Responsible Gaming page.

8.5 Dormant Accounts

An account is considered dormant if no login, deposit, withdrawal, or wagering activity has been recorded for a continuous period of 12 months. ace6565 will notify the account holder by their registered contact details before applying any dormancy measures. Dormant account balances of ৳200 or more will be preserved for a minimum of 36 months from the date of last activity. Players wishing to reactivate a dormant account should contact the support team.