ace6565 Privacy Policy

1.1 Data We Do Not Collect

ace6565 does not collect full payment card numbers. Card transactions are processed directly by our payment partners (Visa and Mastercard processors), who are independently PCI-DSS compliant. We receive only a transaction reference and masked card details (e.g., last four digits). We do not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, biometric data (other than selfie verification where legally required for KYC), or health information — unless a player voluntarily discloses health information in the context of a responsible gaming support request, in which case it is handled with the highest level of confidentiality.

1.2 Minimum Age for Data Collection

ace6565 does not knowingly collect personal data from individuals under the age of 18. If we become aware that personal data has been collected from a person under 18, that data will be deleted immediately and the associated account closed. If you believe a minor has registered on ace6565, please notify us immediately at [email protected].

2.1 Account Operation

We use your identity, contact, and financial data to create and maintain your player account, process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, verify your identity in accordance with our KYC obligations, and provide access to the full range of ace6565 games and betting markets. Without this processing, we cannot operate your account or deliver our services.

2.2 Fraud Prevention and Security

Technical and usage data is analysed to detect, investigate, and prevent fraud, money laundering, multi-accounting, and other prohibited conduct as defined in our Terms & Conditions. This processing is a legal obligation and a legitimate interest of ace6565. Automated fraud-detection systems may flag unusual patterns of activity for manual review by our compliance team.

2.3 Responsible Gaming Monitoring

ace6565 uses usage data — including session frequency, session duration, deposit patterns, and betting behaviour — to identify players who may be exhibiting signs of problem gambling. Where such patterns are detected, our responsible gaming team may make proactive outreach. This processing is both a legal obligation and a core part of our duty of care to players.

2.4 Customer Support

Communications data from live chat and email interactions is retained to handle your support queries, investigate complaints, and improve the quality of our support services. Support transcripts are retained for a minimum of 12 months to ensure continuity of service and to support dispute resolution.

2.5 Platform Improvement

Aggregated and anonymised usage and technical data is used internally to understand how players navigate the ace6565 platform, which games and features are most popular, and where technical issues arise. This analytics processing does not involve identifying you as an individual and is used solely to improve platform performance and the overall player experience.

2.6 Legal Compliance

ace6565 may be required to process and disclose personal data to comply with applicable laws, respond to lawful requests from regulatory or law enforcement authorities, or to establish, exercise, or defend legal claims. Where such disclosure is required, we will notify the affected player to the extent permitted by law.

ace6565 does not sell, rent, or otherwise commercially transfer your personal data to any third party. We share personal data with external parties only where strictly necessary for the delivery of our services or required by law. The categories of third parties who may receive your data are described below.

3.1 Payment Processors

To process your deposits and withdrawals, ace6565 shares the minimum necessary transaction data with our payment partners, which include the operators of bKash, Nagad, Rocket, Upay, and our Visa and Mastercard processing partners. These parties process data only as data processors acting on our instructions and are bound by their own applicable data protection obligations. ace6565 does not share your full payment account credentials with any payment partner beyond what is technically required to initiate a transaction.

3.2 Game Providers

Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session and game-round data necessary to render games correctly, calculate RTP, and resolve game-round disputes. These providers do not receive your name, mobile number, or payment details as part of normal game delivery.

3.3 Identity Verification Services

Where additional identity verification is required, ace6565 may use a third-party KYC verification service provider. This provider will receive the specific identity documents and images you submit and will return a verification result. KYC providers are contractually bound to process data solely for verification purposes and to delete submitted documents within defined retention periods.

3.4 Analytics Providers

ace6565 uses privacy-respecting analytics tools to understand platform usage. These tools process anonymised or pseudonymised technical and usage data only. No personally identifying information (name, mobile number, payment details) is shared with analytics providers.

3.5 Legal and Regulatory Authorities

ace6565 will disclose personal data to law enforcement, regulatory bodies, or courts where required by applicable law or where such disclosure is necessary to protect the rights, property, or safety of ace6565, its players, or the public. We will always seek to limit such disclosures to the minimum data necessary to satisfy the legal requirement.

3.6 No International Transfers

ace6565 processes and stores player data on servers located within or accessible to our operational jurisdiction. We do not routinely transfer personal data internationally. Where a specific service provider requires cross-border data access, we ensure that appropriate contractual safeguards are in place before any such transfer occurs.

4.1 What Are Cookies

Cookies are small text files placed on your device when you visit a website. They allow the website to recognise your device on subsequent visits, remember your preferences, and gather information about how you use the site. ace6565 uses cookies to keep your session active, remember your language preference, and collect anonymised analytics data about platform usage.

4.2 Types of Cookies We Use

ace6565 uses the following categories of cookies:

• Strictly necessary cookies: These cookies are essential for the platform to function. They maintain your login session, keep your account authenticated, and enable core features such as the game lobby and cashier. Without these cookies, ace6565 cannot operate correctly. These cookies cannot be disabled.
• Analytics cookies: These cookies collect anonymised information about how players navigate the ace6565 platform — which pages are visited most, how long players stay on each page, and where errors occur. This data is used solely to improve the platform. No personal identifiers are included in analytics cookie data.
• Preference cookies: These cookies remember your platform settings, such as display preferences, to improve your experience on return visits.

4.3 Cookies We Do Not Use

ace6565 does not use advertising cookies, behavioural tracking cookies, retargeting pixels, social media tracking cookies, or any cookie whose primary purpose is to profile you for marketing purposes. We do not share cookie data with advertising networks or data brokers.

4.4 Managing Cookies

You can review and manage cookies through your browser settings at any time. Most browsers allow you to block or delete cookies. Please note that blocking strictly necessary cookies will prevent the ace6565 platform from functioning correctly — you will not be able to log in or access your account if session cookies are disabled.

5.1 Technical Measures

All data transmitted between your device and ace6565 is encrypted using Transport Layer Security (TLS 1.2 or higher). Player account passwords are stored using strong one-way cryptographic hashing — ace6565 staff cannot read your password. Player financial data is stored in encrypted form at rest. Our infrastructure employs firewalls, intrusion detection systems, and automated vulnerability scanning to identify and address security weaknesses promptly.

5.2 Organisational Measures

Access to player personal data within ace6565 is granted only to staff members who require it to perform their specific job function. All such staff are subject to binding confidentiality obligations. New staff who handle personal data receive data protection training as part of their onboarding process, and existing staff receive periodic refresher training.

5.3 Incident Response

ace6565 maintains a documented data breach response procedure. In the event of a security incident that results in the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to personal data, we will assess the incident promptly, contain it, and notify affected players as quickly as practicable. Notifications will be sent to the mobile number or email address registered on the affected account.

5.4 Your Responsibility

While ace6565 takes extensive technical and organisational measures to protect your data, the security of your account also depends on the strength and confidentiality of your password. You are responsible for choosing a strong, unique password, keeping it confidential, and not sharing it with any other person. ace6565 will never ask you for your password through any communication channel. If you suspect your account has been compromised, contact our support team immediately.

ace6565 retains personal data for as long as is necessary to fulfil the purpose for which it was collected, to comply with legal and regulatory obligations, and to establish, exercise, or defend legal claims. The following retention periods apply as general guidance:

Where data is no longer required and no legal hold applies, ace6565 will delete it securely or anonymise it so that it can no longer be attributed to an identifiable individual. Anonymised data may be retained indefinitely for statistical and research purposes.

As a player on the ace6565 platform, you hold the following rights over your personal data. To exercise any of these rights, contact our support team via live chat from your account dashboard or by email at [email protected]. We will acknowledge your request within 5 business days and provide a substantive response within 30 calendar days.

7.1 Right of Access

You have the right to request a copy of the personal data that ace6565 holds about you. We will provide this in a clear, structured format. In some circumstances, where fulfilling a request in full would adversely affect the rights and freedoms of other individuals, we may provide a partial response.

7.2 Right to Rectification

If you believe that any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. Where data accuracy affects your account operation — for example, where an incorrect name would prevent a withdrawal — please contact us promptly so we can resolve the discrepancy.

7.3 Right to Erasure

You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (where consent was the legal basis), or where the processing was unlawful. This right is not absolute — ace6565 may retain data where necessary to comply with legal obligations or to defend legal claims. We will communicate clearly which data can be deleted and which must be retained, along with the reason.

7.4 Right to Object

You have the right to object to processing of your personal data where ace6565 relies on legitimate interests as its legal basis. If you raise such an objection, ace6565 will review whether its legitimate interests are overridden by your privacy interests and will cease the processing if they are. Note that objecting to certain processing (for example, fraud detection) may prevent ace6565 from being able to operate your account.

7.5 Right to Data Portability

Where ace6565 processes your data on the basis of your consent or a contract, and that processing is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.

7.6 How to Submit a Request

All data subject rights requests should be submitted by contacting the ace6565 support team via live chat or by email at [email protected]. To protect your privacy, we will verify your identity before processing any request. We do not charge a fee for handling rights requests unless a request is manifestly unfounded or excessive.

8.1 Policy Updates

ace6565 reviews this Privacy Policy periodically and may update it to reflect changes in our data practices, operational requirements, or applicable law. When we make material changes to this Policy, we will publish the updated version on this page with a revised effective date. Where changes are significant, we will notify registered players via their registered mobile number or email address. Your continued use of the ace6565 platform following the publication of an updated Privacy Policy constitutes your acknowledgement of the changes.

8.2 Contacting ace6565 About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which ace6565 handles your personal data, please contact us through the following channels:

• Live chat: Available 24/7 from your account dashboard (fastest response — average 2 to 5 minutes)
• Email: [email protected] (average response time within 24 hours)

We take all privacy concerns seriously and commit to investigating and responding to every complaint in good faith. If after contacting us you remain unsatisfied with our response, you retain the right to seek redress through any applicable dispute resolution mechanism available in your jurisdiction.

8.3 Governing Language

This Privacy Policy is written and published in English, which is the authoritative language of this document. In the event of any inconsistency between the English version and any translated or summarised version, the English version shall take precedence in all cases.